Find out how Airport Management makes a difference to passengers' experience at Changi Airport.

Creating a world-class Changi Experience

Putting a smile on the face of every passenger passing through the gates of Changi Airport each year is no easy feat. That’s why we’re always in search of people who have the drive to excel, and the passion for service, to deliver the world-class Changi Experience.

Airport Management is the team that manages the operational needs of Changi and Seletar Airports. Our responsibilities include ensuring effective operations, establishing robust safety and security measures, creating state-of-the-art facilities, providing delightful customer service, and promoting innovative events in close partnership with various airport agencies and airlines.


Meet our people

Find out what it's like to work in Airport Management.

I was involved in the Operational Readiness & Airport Transfer (ORAT) programme for Terminal 4 to ensure the smooth and streamlined operational readiness of the new terminal. It was an unforgettable experience to work behind-the-scenes of a busy airport. After the opening of Terminal 4, I have had the opportunity to broaden my horizons by participating actively in the detailed planning of future aprons and baggage handling facilities, such as those in the future Terminal 5, and in other capacity enhancement projects. It is a privilege to play a part in strengthening Changi Airport’s position as an air hub.

The culture of excellence, passion of the people in CAG, as well as the diverse retail and dining offerings at the workplace motivate me to do my best every day for passengers travelling through Changi.

Hamon Shen
Airside Operations


Being a part of the Airside Management team, it is a never-ending chase for higher safety and performance standards within the airside community.

From ground handling oversight to airside driving licensing and even wildlife management, we are constantly monitoring performance and identifying potential areas for improvements. Many a times, this involves working closely with our airside partners to do problem-solving as we introduce change to work processes and new technology capabilities to outdo our current performance. During the course of my work, I once had the rare opportunity to head to the terminal rooftop with our airport partners to set up an equipment. As I stood up there in awe of the breathtaking airside view, I was also heartened by the collaborative spirit demonstrated by our airport partners and realised how our combined efforts can go a long way in making a positive impact for the airside community.  

Alisha Tham
Airside Management

As part of the Airport Operations Planning and Strategy team, I work closely with colleagues and airport partners to develop plans to support the growth of passenger traffic and aircraft movements. We also introduce innovative solutions aimed at optimising capacity across terminals and the airside. My role offers many opportunities to collaborate with internal stakeholders from different teams to enhance airport operations and performance.

To me, what makes CAG special is definitely the people. I am fortunate to be in an environment where bosses and colleagues alike are not only passionate about work, but genuinely care for one another. At Changi, no two days are the same, and that motivates me to continuously deliver my best.

Phua Boon Kiat
Airport Operations Planning & Strategy

In Facility Management Operations, we work closely with our service partners - a huge team of dedicated staff including cleaners, artisans and technicians to maintain and upkeep our terminals. We take pride in upkeeping our buildings and upgrading our facilities to provide a pleasant and comfortable environment for our passengers.

Since I joined CAG a few years ago, I have been exposed to many new projects. For instance, the team has embarked on a transformation journey to streamline our cleaning processes and increase the productivity through job redesign, mechanisation and the use of technologies. It is never a boring day when you get to have your creative juices constantly flowing!

Grace Teo
Facility Management

In the Process & System Innovation (PSI) team, I work alongside colleagues and technology firms to co-develop state-of-the-art solutions for airport operations. Some of my roles and responsibilities include technology scouting, executing trials and cultivating meaningful relationships with relevant start-ups. While the workload may be heavy at times, I am thankful to be in this role where I get to realise my passion for technology and innovation.

Moreover, I really enjoy the camaraderie of the different teams across the Airport Operations Management (AOM) division. Apart from being co-workers, many have become friends whom I can be comfortable with, during and outside of work.

Lin Junsheng
Process & System Innovation

I would like to think of us, the Corporate IT & Technology (CIT) team, as the engineers behind an efficient and positive working environment where our colleagues can be enabled through technology to deliver productive results.

On a typical day at work, you will find me discussing business problems and coming up with potential solutions with different internal stakeholders. There is never a dull day at CIT and the real value lies in giving my 101% at work and being part of the world’s best airport.

Sharmilee Thilarajah
Corporate IT & Technology

At Changi Airport, our passengers are at the heart of what we do. The Airport Operations Management division is involved in every step of the passenger’s journey, and is always looking for ways to delight and create lasting memories.

Specifically, as part of the Passenger Experience team, I work closely with our airport partners to ensure efficient operations and uphold our service excellence. There is never a “business-as-usual” day in the office, as I have the chance to interact with different partners to implement state-of-the-art technologies and new processes to ensure a seamless journey for our passengers. Changi is recognised globally as a leader in the airport industry and a national icon for Singapore. I am grateful to be part of a passionate and highly motivated team that continues to build on this legacy to bring Changi to new heights.

Natascha Phua
Passenger Experience