Feb 2024

What is Design Management at Changi all about?

Spanning 4 terminals and a large floor area of over 1 million sqm, learn how Changi’s Design Management team manages the mammoth task of ensuring that every part of the terminal has a cohesive design.

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Dec 2023

The Making of ‘The Wonderfall’ and ‘Dreamscape’

Find out how T2’s newest digital installations were created.

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Nov 2023

A look into Changi’s strategy in driving alcohol sales

Recognising the joy of sharing cherished moments over a glass of fine wine or spirits, Changi embarked on a journey to curate a wide selection of liquor, together with special experiences for travellers.

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Sep 2023

Unchartered territory: Venturing into the ChangiVerse

Step into Changi and you’ll encounter a touch of magic at every turn. Experience the same in the virtual space with the Changi Verse, the airport’s metaverse. Read how the team recreated this version of the airport.

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Sep 2023

Delivering exceptional customer experience at Changi Airport

Changi Airport was recently named world’s best for queueing times and recognised as a top airport in a leading airport passenger satisfaction programme. Find out what it takes to serve customers efficiently. 

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Jul 2023

Smart airport principles that are often taken for granted

The attention to detail and careful design at every step of the airport journey goes a long way in making the experience a stress-free one.

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Jul 2023

How Changi takes care of its koi

From ensuring the right water conditions to automatic feeders and a vet visit, learn how Changi cares for its precious koi.

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Apr 2023

Bookstores continue to flourish in Changi Airport

In this day and age when digital technologies overtake the popularity of physical books, WHSmith shares how their stores continue to thrive in Changi.

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Apr 2023

Designs in Changi Airport that WOW

Synergising the designs between Changi Airport and tenants’ shopfronts enhances passenger experience and helps to boost business at the same time. 

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Mar 2023

CHARLES & KEITH shares Changi Airport’s passion for perfection

Keith Wong, brand co-founder and Chief Operating Officer, CHARLES & KEITH shares his thoughts on Changi Airport winning Skytrax World’s Best Airport Award for the 12th time. 

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Jan 2023

Changi’s passengers benefit from more early check-in options

Changi Airport’s passengers are benefiting from greater convenience as more airlines are now offering early check-in. This comes as the strong air travel recovery at Changi continues into 2023. 

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Dec 2022

How Changi lighted up the Airport Connector and made dinos glow

In line with tradition over the past few years, Changi illuminated the Airport Connector with festive cheer again this year-end, covering the entire stretch of the Jurassic Mile with lights inspired by the movie Avatar.  

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Nov 2022

An inside scoop: Scoot’s partnership with The Pokémon Company

From a new livery to original merchandise and Japanese inspired dishes, find out what it takes to prepare for this special inflight experience. 

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Oct 2022

The design inspiration behind the newly revamped T2

The tranquil journey through T2 brings passengers through natural elements of water and lush greenery in various forms. 

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Oct 2022

Enjoy a fun and hassle-free trip through Changi this year-end

Beat the queue and be rewarded through a game of Bingo – these are some ways to gain greater control over your departure journey and start your holiday at Changi.

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Sep 2022

Changi Mobile puts customers, flexibility and transparency first

Changi Mobile, one of the latest players in Singapore’s telecommunications scene, was recently voted ‘Third Best MVNO Service Provider’ by HardwareZone – after only a year since its inception.

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Sep 2022

Passengers save time with more efficient processes at Changi

Unknown to many who fly from Changi, the airport is constantly working on ways to shave minutes off the time for the entire passenger journey. 

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Aug 2022

Five fascinating facts that you may not know about Terminal 4

Terminal 4 will be resuming operations from 13 September. Ahead of this resumption, Changi Journeys unveils 5 fascinating facts about the terminal that you may not be aware of.

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Jul 2022

A jewellery collection celebrating 10 years of Kinetic Rain

To commemorate the tenth anniversary of Kinetic Rain, Changi Airport Group collaborated with noted local artists to create a jewellery collection, inspired by the art sculpture.

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Jun 2022

What it takes to bring you the Light & Sound show at Jewel

Behind the scenes, Jewel’s User Experience team works on light choreography, song selection and rehearsals, before the light and sound show comes to life. 

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Jun 2022

The details in the design of Changi Airport

Changi might seem like a familiar yet foreign place to many. Here are five aspects of the airport’s design which travellers might not have noticed immediately which help add to the Changi Experience.

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May 2022

Jewel’s Membership Programmes Benefit Visitors All Year-Round

These programmes, supplemented with marketing campaigns in collaboration with retail and F&B partners, bring value to visitors while also spurring spend and driving footfall.

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Apr 2022

Meet the team who answers your every question at the airport

With Changi gearing up to recover passenger volumes, a team of service personnel continues to provide a safe yet personalised Changi Experience virtually, without losing the human touch.

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Mar 2022

Simplifying travel arrangements to rebuild the Changi air hub

Gradual relaxation of measures will enable the airport to optimise handling capacity and ensure that air travel remains safe, while at the same time, restore the Changi Experience that it is known for.

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Mar 2022

Restarting Kinetic Rain at Terminal 1

After nearly 2 years, the moving artwork at T1 will soon be back in operation. Before it restarts, it undergoes a round of maintenance before coming back to life and pleasantly surprising visitors. 

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Feb 2022

T1 Transit Hall refreshed for a more comfortable experience

Learn how iShopChangi’s pandemic pivot gave it a new lease of life, by bringing airport shopping out of the airport

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Nov 2021

How Covid-19 brought iShopChangi out of the airport

Learn how iShopChangi's pandemic pivot gave it a new lease of life by bringing airport shopping out of the airport

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Oct 2021

How Changi Airport strives to be a sustainable airport

Changi Airport Group has committed to a target of zero carbon growth
till 2030. 

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Oct 2021

Changi Airport Connector wins multiple awards for unique design

One year since its opening, the Changi Airport Connector has continued to bring new experiences to visitors and the community-at-large. 

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Sep 2021

Staying connected with Changi Mobile

Changi Recommends brings to the table Changi Mobile, the answer to staying seamlessly connected in an affordable and convenient manner. 

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July 2021

Growing Changi’s F&B business with Changi Eats

Since its launch, Changi Eats has strengthened its offerings and streamlined its operations to provide even better value to its customers. Here’s a look at how the food delivery business has expanded. 

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May 2021

GetIt by Changi Recommends clocks 100,000 orders

Sensing strong demand from the local alcohol market segment in the current landscape, GetIt swiftly filled the gap and grew to become one of Singapore’s largest online alcohol delivery retailers. 

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April 2021

Changi’s latest innovation aims to serve passengers better – Safe Travel Concierge

Developed by Changi Airport’s DIVA team, the Safe Travel Concierge is designed to be a one-stop portal, acting as a personal travel companion to guide users through a customised list of pre-travel requirements, based on their profile and trip details.

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March 2021

How Changi prepares to welcome business travellers through Connect@Changi

Changi Airport prepares to welcome travellers to Singapore again, through a pilot short-stay facility for safe business exchanges between international travellers and local residents. Read on to find out more.

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March 2021

A new lease of life for Changi’s festive dinosaurs

Constantly striving to reinvent and enhance the Changi Experience, work never stops for CAG’s Experience Creation team. Learn about their latest efforts to re-purpose our festive dinosaurs at Jurassic Mile. 

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February 2021

Changi Pay brings more rewards and convenience to shoppers

Leveraging digital integration, the Changi Pay e-wallet houses payment modes, vouchers, rewards points, and more, making it a convenient one-stop platform for Changi’s shoppers. Read on to find out more.

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January 2021

What goes behind the flora and fauna at the Changi Airport Connector?

The Changi Airport Connector is fast becoming a popular leisure venue. Learn how the team behind the flora and fauna at this location designed the space to make it attractive for visitors.

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January 2021

Domestic tourism – insights from a Jewel Changi Airport guide

Over the December year-end holidays, many locals actively explored domestic tourist attractions. For those keen to enjoy nature without breaking into a sweat, Jewel Changi Airport offers the perfect solution. 

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December 2020

Ensuring the effective delivery of Covid-19 vaccines

With strict handling conditions needed to transport Covid-19 vaccines, we find out how Changi and the air cargo community is rising to the challenge to ensure the safe and effective transport and distribution of vaccines. 

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October 2020

Who’s behind the Changi Jurassic Mile?

Delighting passengers and visitors has always been, and continues to be, at the heart of what Changi does. The latest airport experience, Changi Airport Connector, is also home to Changi Jurassic Mile, Singapore’s newest and largest permanent display of life-sized dinosaurs.

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September 2020

Exclusive: How your favourite food gets delivered to you on Changi Eats

In case you have not heard, you can now get a slice of Changi Airport delivered right to your doorstep with the new food delivery service, Changi Eats! 

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September 2020

How Changi creates a safe but positive transit experience

Amid travel restrictions and reduced air travel this year, transit passenger services in Singapore have been gradually resuming since June and Changi Airport Group had prepared to receive passengers safely through the setting up of Transit Holding Areas. 

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August 2020

What goes on when you stay in a transit hotel during the ‘new-normal’?

The airport community, including hotels at Changi, has been gearing up to ensure preparedness once travel restrictions are lifted. Here's what you can expect when you stay in Aerotel during the ‘new-normal’.

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August 2020

How robots are revolutionalising the guest experience at Jewel

Seven types of robotic helpers at Jewel play their special role in helping to keep Jewel’s premises clean, doing the heavy lifting or providing service with a special touch. Changi Journeys takes a closer look at them.

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August 2020

Real-time retail-tainment

Changi continues to experiment in new ways to keep the shopping experience exciting with its first-ever live auction in line with a series of National Day promotions organised in celebration of Singapore’s 55th birthday.

Find out what went on behind-the-scenes.     

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June 2020

In Pictures: The beginning of a new partnership for Lotte and Changi

Changi Airport welcomed a new anchor tenant for its liquor and tobacco concession after 35 years. Find out what went on when Lotte Duty Free took over the stores. 

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May 2020

How Changi managed its first-ever terminal suspension

Air traffic around the world has slowed to an unprecedented pace due to the border restrictions triggered by the global COVID-19 pandemic. Demand for air travel is not likely to return to pre-Covid-19 levels in the near future. It is with this backdrop that terminal operations at Changi Airport have been consolidated, with operations at T2 being suspended on 1 May 2020. 

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May 2020

Connecting lives in a world with COVID-19

Keeping Changi operational during the COVID-19 pandemic is crucial, as the air hub continues receiving cargo flights carrying essential medical supplies and food, as well as facilitating humanitarian aid for others around the world.

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March 2020

Partnering Changi Airport’s tenants in the fight against COVID-19

Putting in additional precautions to minimise COVID-19’s spread in the airport is only half of Changi’s efforts. Find out what’s being done with tenants in the battle against the global pandemic.

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March 2020

Protecting our air borders from COVID-19: How it’s done

As our brave healthcare workers stand on the frontlines in Singapore’s fight against COVID-19, a lesser-known group of men and women work tirelessly at our airports as the first line of defence at Singapore’s air borders. Read more here.

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February 2020

Integrating nature to boost Changi’s dining experience

Changi Airport evolves beyond ensuring an attractive retail mix by introducing fresh concepts for a different dining experience. Find out more in this article.

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February 2020

In Pictures: Stepping up the fight at Changi

As the world fights to contain the COVID-19, Changi Airport has enhanced efforts to keep everyone safe. Read on to see how.

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January 2020

The rainforest comes to Changi


How do you fit over 60 species of flora and fauna from Asia and South America in a 5-metre long paludarium? Read on to find out.

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December 2019

Setting up Changi’s very own gift shop

Peek into the curation process behind the uniquely local lifestyle and travel items found at GIFT by Changi Airport. Learn about what makes it different from other gift shops around the world.

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November 2019

Creating the world’s first collaborative space in an airport

CONNECT at Changi has been designed to serve a new segment of business travellers -- entrepreneurs and digital nomads. Read more to find out.

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October 2019

Energising Changi’s F&B staff to provide better service

Changi Airport launched a campaign to uplift service levels for F&B frontline staff. Check out the fun activities that staff enjoyed!

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September 2019

Shifting new gears to serve passengers better

With plans for 9 new routes by 2020, Scoot and Changi work together to facilitate the airline’s growth. Read on to find out more.

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August 2019

Reshaping Changi Airport into a shopping haven

From retail and dining options to fun attractions, Changi Airport’s retail strategy is integral to the airport’s efforts to compete in a dynamic and challenging aviation industry. Read on to find out more.

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August 2019

A journey of discovery and learning through Changi Experience Studio

Learn about stories of aviation history and development, as well as operational fun facts about Changi Airport behind-the-scenes, through interactive exhibits, games and shows at Changi Experience Studio.

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August 2019

A flowering future for our nation

To celebrate the nation’s birthday, Changi Airport planned a series of National Day themed horticultural displays in its terminals, to bring the celebration and high spirits to travellers. Find out how they were created here.

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June 2019

Bringing you that personalised touch to your journey

Passengers are at the heart of everything we do at Changi. Learn about Changi Experience Ambassadors' memorable encounters and their continuous pursuit to bring a personalised touch for all passengers.
 

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June 2019

Getting the retail recipe just right

Changi Airport is known for its exciting line-up of shopping and dining options. Learn about Changi Airport's carefully curated list of must-haves to ensure a positive Changi Experience for all.

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April 2019

Jewel Changi Airport – how Changi pulled off a preview for half a million visitors

Jewel Changi Airport opened its doors to the public for a week-long preview on 11th April. Go behind the scenes with us to learn the preparations made for this preview.

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March 2019

Five things you never knew about Changi’s trolleys

Even minute details such as trolleys play an integral part in the whole airport experience. Learn how CAG modified trolley designs over the years to ensure a stress-free travel experience.

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March 2019

The real role of retail in Changi

An awesome retail experience at Changi Airport not only improves a passenger’s overall experience, it also boosts Changi’s position as a competitive air hub. Find out more in this article.

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March 2019

Wine-picking robot helps out at Changi's DFS

Passengers arriving at Changi’s Terminal 2 will now have a special assistant to help them select duty-free wines at DFS Singapore. Read on to learn about Pepper, a robot who can assist you with wine recommendations.

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January 2019

Keeping Changi Spick and Span

Cleaning is traditionally a labour-intensive task. Read on to learn how CAG's cleaning robots are helping with that at the Airport.

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